Terms and Conditions
ASSEMBLY (Unassembled Bike(s), Frame(s) and Component(s))
Frames, Bikes and Components may ship with some assembly required. Assembly by a qualified professional bicycle mechanic is required. Failure to assemble through a qualified mechanic may result in performance issues or failures that are not covered under our warranty.
To view our complete warranty policy please visit our Warranty Support Page.
All orders placed through PLANET 26 DISTRIBUTION will ship within 72 hours of order completion. Please contact PLANET 26 DISTRIBUTION If you have not received your shipping information via email within 72 hours of placing your order. Planet 26 Distribution reserves the right to refuse shipment to any persons for any reason.
For all in-stock orders, Planet 26 Distribution will process payment at the time of checkout. For pre-orders, we will process payment at the time the product(s) become available and are ready to ship.
Order processing can take up to 72 hours. You will be emailed an automated message when your shipment ships from our facility. This email will include tracking information. If you do not receive an email please contact PLANET 26 DISTRIBUTION Customer Service.
All prices are listed in Canadian Dollars / Funds. Please check online or with your personal bank, your current exchange rates are in your respective areas / country.
All orders shipped within the USA and Canada will be charged local sales tax. Orders being picked up at the PLANET 26 DISTRIBUTION Office / Warehouse will be charged Ontario sales tax (where we are located).
This privacy notice discloses the privacy practices for PLANET 26 DISTRIBUTION This privacy notice applies solely to information collected by this website. It will notify you of the following:
What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
What choices are available to you regarding the use of your data.
The security procedures in place to protect the misuse of your information.
How you can correct any inaccuracies in the information.
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted between you, our servers, and credit card vaults in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page. We do not store your credit card information directly, and any credit card information we collect is stored in a PCI compliant vault.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
You may return or exchange the item(s) by your preferred shipping method or at the PLANET 26 DISTRIBUTION Office / Warehouse (Pre-arrange drop off time and date).
To arrange a return or exchange, please contact by email - PLANET 26 DISTRIBUTION.
PLANET 26 DISTRIBUTION will accept returns or exchanges on unused, undamaged merchandise in its original packaging for a period of 30 days from the date of purchase. You are responsible for the return shipping and handling charges. Please note a 5% RESTOCKING FEE will be deducted from the amount to be refunded for any returned framesets or complete bikes.
RETURNING BY SHIPPING
Please contact PLANET 26 DISTRIBUTION customer service to request a return authorization number before shipping your items back to PLANET 26 DISTRIBUTION. Send in your item(s) using YOUR preferred shipping method. You are responsible for return shipping and handling charges. Your return will be processed within 10-14 business days. Components, Bikes and Framesets must be returned with the original packaging.
RETURNING AT PLANET 26 DISTRIBUTION
Bring the item(s) you'd like to return to the PLANET 26 DISTRIBUTION Office / Warehouse along with your receipt and original form of payment (Pre-arrange the time and date ahead ).
All refunds will be credited to your original form of payment or a PLANET 26 DISTRIBUTION ACCOUNT CREDIT at our discretion.